Shipping & Returns
At Mishva Gir Gaushala, located at Kanya Shala Plot, Derdi Kumbhaji, Gondal, Gujarat, India, we’re dedicated to bringing you the purest Gir Gaay Desi Ghee and ensuring a smooth, transparent shopping experience from our hands to your home. Your satisfaction is our priority, and we’ve outlined our shipping and returns policies below to make your experience as clear and hassle-free as possible.

Shipping Information: Getting Your Ghee to You
We understand that once you place an order, you’re eager to receive your pure Gir Gaay Desi Ghee. We put great care into processing and packaging each order, aiming to get it to you as quickly and efficiently as possible.

1. Order Processing Time:
   Once you place your order with us, our team gets straight to work. All orders are carefully processed, packaged, and prepared for dispatch typically within 1 to 2 business days. “Business days” refer to Monday through Friday, excluding public holidays. If you place an order over the weekend or on a public holiday, we’ll process it first thing on the next working day. We believe in quality control every step of the way, ensuring your ghee is fresh and ready for its journey.
2. Shipping Methods & Estimated Delivery Times:
   We partner with reliable and trusted courier services across India to ensure your ghee reaches you safely and in excellent condition.

Standard Shipping (Pan-India): For customers located anywhere across India, once your order leaves our facility, you can generally expect delivery within 5 to 7 business days. While we strive for these timelines, please keep in mind that for remote locations or rural areas, delivery might take a little longer, potentially up to 10 business days.

Local Delivery (Surat, Gujarat): For our valued customers right here in Surat, we offer a faster, more localized delivery service. Once your order is processed, you can typically expect your Gir Gaay Desi Ghee to arrive at your doorstep within 2 to 3 business days.

Please remember that these are estimated delivery times. While we do our very best to meet them, occasional delays can occur due to factors beyond our control, such as severe weather conditions, unexpected public holidays, or unforeseen disruptions with our courier partners. We truly appreciate your understanding and patience in such rare events.

3. Shipping Costs:
   We aim to keep our shipping costs fair and transparent.

For all standard orders across India that total less than [Please provide the Free Shipping Threshold, e.g., INR 1000], a flat shipping fee of [Please provide the Flat Shipping Fee, e.g., INR 80] will be applied at checkout.

We’re delighted to offer Free Standard Shipping on all orders totaling [Please provide the Free Shipping Threshold, e.g., INR 1000] or more (after any discounts or promotions have been applied). This is our way of saying thank you for choosing our premium Gir Gaay Desi Ghee.

For local deliveries within Surat, [Please specify if there’s a different fee for local delivery, e.g., “local delivery is free for all orders,” or “a flat fee of INR 40 applies.”].

4. Shipping Destinations:
   Currently, we are proud to ship our authentic Gir Gaay Desi Ghee to all states and Union Territories across India. We are not offering international shipping at this time, but we hope to expand our reach in the future.
5. Order Tracking:
   Transparency is key. As soon as your order has been carefully packed and dispatched from our facility, we will send you a shipping confirmation email. This email will include your unique tracking number and a direct link, allowing you to easily monitor the journey of your package right to your doorstep. Please allow up to 24 hours for the tracking information to become active within the courier’s system after you receive the email.
6. Important Shipping Notes:

Accuracy is Key: Please double-check your shipping address and ensure it is complete and accurate when placing your order. We cannot be held responsible for delays or non-delivery that result from incorrect or incomplete address details provided by the customer. If an order is returned to us due to an invalid address, re-shipping charges may apply.

Delivery Attempts: Our courier partners typically make several attempts to deliver your package. If delivery is unsuccessful after these attempts, the package may be returned to us. We will then contact you to arrange re-delivery.

Returns & Refunds Policy: Our Commitment to Your Satisfaction
Your peace of mind is important to us. We take immense pride in the quality and purity of our Gir Gaay Desi Ghee, preparing each jar with the utmost care. Our returns and refunds policy is designed to balance customer satisfaction with the necessary hygiene and safety standards for food products.

1. Our Quality Assurance:
   Every batch of Gir Gaay Desi Ghee undergoes rigorous quality checks before it leaves our facility. We pack each jar securely to minimize the chance of damage during transit.
2. General Return Policy for Food Products (Important!):
   Due to the nature of Gir Gaay Desi Ghee being a perishable food item and for strict hygiene and safety reasons, we cannot accept returns or offer refunds for any product that has been:

Opened

Partially consumed

Has had its original seal broken or packaging tampered with
This policy ensures that every customer receives a product that is fresh, untouched, and safe for consumption.

3. What to Do for Damaged, Defective, or Incorrect Items:
   We understand that sometimes, despite our best efforts, issues can arise during transit or packing. If your order arrives in a damaged condition, appears defective, or if you receive an item that is not what you ordered, please contact us immediately.

Time Sensitive: You must notify our Customer Service team within 48 hours of delivery of any such issues. This allows us to address the problem effectively and promptly.

Required Proof: To help us resolve the issue swiftly, please provide your Order Number along with clear photographs of the damaged product, the defective item, or the incorrect product you received. Please also include a photo of the original packaging if it was visibly damaged.

Our Resolution: Upon reviewing your request and verifying the issue, we will gladly arrange for a replacement product to be shipped to you at no additional cost, or offer a full refund for the affected item. We may also arrange for the pick-up of the damaged or incorrect item at our expense. Your satisfaction is paramount, and we aim to rectify any genuine issue without hassle.

4. Initiating a Return or Refund Request:
   To initiate any request regarding a damaged, defective, or incorrect item, please follow these simple steps:

Contact Us: Reach out to our dedicated Customer Service team.

Email: You can send us an email at Mishvagirgaushala@gmail.com.

Phone: Or, give us a call at 9824086959.

Provide Key Information: In your communication, please include your Order Number, a clear description of the issue, and attach any relevant photographs as proof.

Await Instructions: Our team will review your request and get back to you with detailed instructions on how we will proceed. Please do not send items back to us without receiving prior authorization and instructions from our team.

5. Refunds Processing:
   If a refund is approved (for instance, in cases of damaged or incorrect items), it will be processed promptly.

Once your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., the debit card, credit card, or payment app used for the purchase).

Please allow 5-7 business days for the refund to reflect in your account. The exact time may vary depending on your bank or card issuer’s processing times.

6. Order Cancellations:
   We understand that circumstances can change.

Orders can only be cancelled if they have not yet been processed for shipping. If you wish to cancel an order, please contact us immediately at 9824086959 or Mishvagirgaushala@gmail.com.

Once an order has been dispatched from our facility, it cannot be cancelled. You would then need to follow the policy for damaged/incorrect items if applicable upon delivery.

Have More Questions?
Our team is here to assist you! If you have any further questions about our Shipping & Returns policy, or anything else about our Gir Gaay Desi Ghee, please don’t hesitate to reach out:

Mishva Gir Gaushala
Address: Kanya Shala Plot, Derdi Kumbhaji, Gondal, India, Gujarat
Phone: 9824086959
Email: Mishvagirgaushala@gmail.com

Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

We look forward to serving you with the purity and goodness of Gir Gaay Desi Ghee!